Cancellation & Refund Policy

Last updated September 26, 2026

This policy applies to trailer and cargo van rentals booked with RSM Trading LLC. It is also part of the rental agreement you sign when you book.

Paying for a booking

You pay the full rental price, the required fleet coverage fee, and Maryland rental tax online by card when you book. The total is shown, itemized, before you pay. Your time slot is reserved once payment goes through.

If you cancel

• 48 hours or more before pickup: full refund.
• Less than 48 hours before pickup: refund of everything except one day's rental rate plus tax.
• No-show: if you don't pick up within 2 hours of your pickup time and haven't cancelled, no refund is due.

To cancel, call (240) 910-0257 or email mechanicsrentals3390@gmail.com with your name and booking number.

If we cancel

If we have to cancel, or can't provide the vehicle in safe working condition, you get a full refund.

Returning early

Charges are for the time you reserved. Returning early doesn't reduce the price unless we agree otherwise in writing.

Breakdowns

If a vehicle breaks down during your rental through no fault of yours, we'll refund the charges for the unused rental time, or provide a replacement if one is available.

Charges after the rental

Your card is kept on file with our payment processor, Stripe, for charges described in the rental agreement: for example, late returns, fuel, cleaning, tolls and tickets, or damage. Before charging anything other than a late return, we email you an itemized notice and wait at least 7 days for you to respond. You can dispute any charge by replying to that email.

How refunds are paid

Refunds go back to the card you paid with. Once issued, they usually appear within 5–10 business days, depending on your bank.

Questions

Call (240) 910-0257 or email mechanicsrentals3390@gmail.com. You can read the full rental agreement anytime.